When a natural disaster strikes, Regence makes sure you can get your medications

February 12, 2020

When a natural disaster occurs, our members can fill prescriptions at any pharmacy, even out of network.

By Regence

Imagine getting the order to evacuate your home. Your prescriptions are probably the last thing on your mind. But, if you depend on a daily medication to control your blood pressure, you’ll need it to maintain your health, especially under stress.

One less thing to worry about

We make it easy for our members to get the medications they need in emergencies. Once a state of emergency is declared, we trigger protocol to let our members fill prescriptions at any pharmacy, even if it’s out of network, and temporarily waive restrictions such as “refill too soon.” If any bumps occur in filling a prescription, we contact providers to resolve questions or secure any needed authorizations. If the provider has also evacuated, our emergency fill process allows for a three-day supply of medications. Controlled substances require a different protocol. Members can call us, and we will coordinate with their provider on their behalf. Our pharmacy customer service is available 24/7.

Recommendations for disaster preparation

We don’t recommend stockpiling prescription medications for emergency kits. Prescription drugs have expiration dates, and some require special handling and storage. We can’t guarantee the safety or efficacy of medications stored for a long period of time.


  • Make a list of prescription and over-the-counter medications and dosages you take regularly. Keep your list and phone numbers for your doctors and pharmacies in a waterproof bag or container.
  • Carry your member ID card at all times. We can help you get an emergency supply of any lost or damaged medication. You can also download the Regence app to access your member information from a mobile device.
  • Reorder your medications as soon as you are able. Consider ordering a 90-day supply through home delivery or 90-day pharmacies, and don’t wait until you are out of medication to refill your prescription.
  • Keep your medications together. Keep them in their original containers with original labels and store them in a waterproof bag or container.
  • Prepare for special needs: If your medication requires refrigeration or electronic equipment, have a plan for temporary storage and administration.
  • Share your medication disaster plan with your doctor, especially if your medication has special shipping or electronic equipment requirements. Also discuss plans for your child’s medication with your child’s daycare provider or school.