Regence BlueShield & Asuris Northwest Health address OIC enforcement action
First and foremost we want to ensure our customers know that these temporary service issues were resolved in 2012 and were the result of a complex technology upgrade in 2010.
We take customer service seriously and none of our members were denied access to health care during this time. Once discovered we took immediate action, collaborated with the OIC on an extensive audit, and take full responsibility for any inconvenience this caused.
These issues were resolved four years ago and we are disappointed by the OIC’s decision to levy a fine of this size at a time when consumers are already navigating significant changes in the health care system. Our current operations are strong and we are consistently recognized for operational and best-in-class service excellence. Nothing is more important to us than providing high quality, cost effective care to the 1.1 million people we serve in Washington state.