open road

Regence BlueShield & Asuris Northwest Health address OIC enforcement action

By Regence | August 24, 2016

First and foremost we want to ensure our customers know that these temporary service issues were resolved in 2012 and were the result of a complex technology upgrade in 2010.

We take customer service seriously and none of our members were denied access to health care during this time. Once discovered we took immediate action, collaborated with the OIC on an extensive audit, and take full responsibility for any inconvenience this caused.

These issues were resolved four years ago and we are disappointed by the OIC’s decision to levy a fine of this size at a time when consumers are already navigating significant changes in the health care system. Our current operations are strong and we are consistently recognized for operational and best-in-class service excellence. Nothing is more important to us than providing high quality, cost effective care to the 1.1 million people we serve in Washington state.   

Contact:
Jennifer Morgan
206-332-5083

Share:

Recent posts

ThinkstockPhotos-542314172

Overusing antibiotics: What are the consequences?

By Regence
June 21, 2017
Dr. Mark Hiatt is an Executive Medical Director for Regence. Every week he takes to the air waves and delivers timely, relevant health information directly to consumers through his radio segment, Medical Moment. In this post, we share highlights from one of his recent segments on the overuse of antibiotics.
regence-or-rose-festival-2017-web

The Bloom Project: A Rose Festival tradition

By Regence
June 19, 2017
Learn more about Regence BlueCross BlueShield of Oregon's participation in the 2017 Portland Rose Festival.
Regence-MedSavvy-prescription-drug-costs

An Rx for rising drug costs

By Regence
June 06, 2017
Health care consumers need transparency and choice to effectively manage prescription drug costs.