Accessing medical care in Polk and Marion counties
IMPORTANT: Salem Health’s hospitals remain available to Regence members at in-network benefits for emergency care. Care for an emergency medical condition will always be covered, though your out-of-pocket costs will vary depending on your health plan benefits. This is a right protected by the federal No Surprises Act.
Finding in-network care in Marion and Polk counties:
- Call us at the number on the back of your member ID card and we can help you find in-network care. Our customer service representatives are available to help you from 5 a.m. to 8 p.m. Monday through Friday. We have a dedicated line for members impacted by the Salem Health termination.
- Sign in at regence.com or use the Regence app and select “Find Care” to locate in-network providers.
- We are in touch with in-network providers in the area and are confirming appointment availability.
For Regence members with a Supplemental Medicare (Medigap) Plan:
The network termination with Salem Health does not impact Supplemental Medicare (Medigap). If Salem Health cancelled your appointment or refuses to schedule you, call us.
Your virtual care options
The following virtual providers may be in your network. Sign in at regence.com and choose Find Care to search for virtual providers.
Doctor on Demand - Medical/behavioral health
MDLIVE - Medical/behavioral health
AbleTo – Mental health ages 18+
Array AtHome – Psychiatry/counseling ages 15+
Charlie Health – Behavioral health ages 11-34
Equip – Eating disorder treatment for all ages
NOCD – Obsessive-compulsive disorder treatment ages 6+
Talkspace – Behavioral health ages 13+; Psychiatry/med mgmt. ages 18+
Boulder Care – Substance use disorder treatment
Hazelden Betty Ford – Substance use disorder treatment
For Regence members currently undergoing care at Salem Health through Continuity of Care:
In-network access to Salem Health for those members with Continuity of Care (CoC) ends on March 31, 2025.
Continuity of Care is granted by federal and state law to protect members currently undergoing care with a provider or facility that ends their contract.
Examples of conditions that may be considered for CoC include but are not limited to:
- Inpatient admissions, including acute hospital and behavioral health levels of care
- Transplant
- Pregnancy in the second or third trimester
- High-risk pregnancy, in any trimester
- Cancer treatments
- Trauma
- Behavioral Health diagnoses with regular visits with specialist providers
- Terminal illness
If Salem Health has cancelled your future appointment, please call us. We have a dedicated Care Management team to help.
If you would like to continue to see Salem Health out of network, customer service can help verify whether your plan has out-of-network benefits.
If you are refused care at Salem Health, call us at the number on the back of your member ID card. We are here to help.