When a natural disaster strikes, Regence is here to support your care needs

September 09, 2020
The Vandegrift Incident

Expanded medication and medical care network access for affected members

By Regence

If you’re being evacuated from your home during a natural disaster, accessing your prescriptions is probably not top of mind. Or, if you’ve evacuated to another community with no in-network providers or facilities, where do you go for care?

One less thing to worry about

Regence makes it easy for you to get answers to these questions and get the care you need in emergencies.

If a state of emergency is declared where you live, you may be able to refill prescriptions at any pharmacy, even if it’s out of network. We waive refill restrictions in states of emergency. We’ll also work with your provider to resolve questions and secure any needed authorizations.

While we urge members to use in-network facilities to avoid balance billing, fully insured and Medicare members may receive emergency medical care at out-of-network facilities.

We’re working with self-funded groups to opt-in to the same emergency prescription and medical care coverage extensions provided to fully insured and Medicare members.

If you’ve been displaced and need to know your options, call us at the number on the back of your member ID card, or use the chat feature in the Regence app. We are available Monday through Friday, 5 a.m. to 8:30 p.m. Pacific time, and Saturdays 8 a.m. to 4:30 p.m. Pharmacy customer service is available 24/7. Your health plan may also have telehealth options available with extended hours.

Recommendations for disaster preparation

We don’t recommend stockpiling prescription medications for emergency kits, as they have expiration dates, and some require special handling and storage. We can’t guarantee the safety or efficacy of medications stored for a long period of time.


  • Make a list of prescription and over-the-counter medications and dosages you take regularly. Keep your list and phone numbers for your doctors and pharmacies in a waterproof bag or container.
  • Carry your member ID card at all times or download the Regence app to access your member ID card and member information from your phone.
  • Reorder your medications as soon as you are able. Consider ordering a 90-day supply through home delivery or 90-day pharmacies, and don’t wait until you are out of medication to refill your prescription.
  • Keep your medications together. Keep them in their original containers with original labels and store them in a waterproof bag or container.
  • Prepare for special needs: If your medication requires refrigeration or electronic equipment, have a plan for temporary storage and administration.
  • Share your medication disaster plan with your doctor, especially if your medication has special shipping or electronic equipment requirements. Also discuss plans for your child’s medication with your child’s daycare provider or school.

COVID-19 protocols and resources

In the event of an evacuation, please follow guidelines from the Center for Disease Control and Prevention and your local health department. To learn the latest about COVID-19 support and your health benefits, please visit our resource page.

Our heart goes out to those impacted by the wildfires and to the courageous first responders who are working to keep us safe. Regence is donating $250,000 to organizations across Oregon battling the wildfires, and we’ll continue to explore other ways to support our communities in need.