When a natural disaster strikes, Regence is here to support your care needs

By Regence
September 30, 2022
emergency evacuation

Expanded medication access for members in need

Hurricane Ian has devastated parts of Florida and is making its way up the coast to South Carolina. Natural disasters disrupt every part of daily life. Sometimes, people must evacuate their homes at a moment’s notice. It’s easy to forget medications in the middle of an emergency.

If you find yourself displaced by a natural disaster and don’t have the medications you need to stay healthy, Regence has your back.

Refilling important prescriptions during an emergency

If a state of emergency is declared where you live, you may be able to refill prescriptions at any pharmacy, even if it is out of network. Regence waives refill restrictions in states of emergency and will work with your provider to resolve questions and secure any needed authorizations. For prescriptions, we can work with you, your doctor and nearby pharmacies that have your medication(s) in stock to receive the care you need.

If you need help, call us at the number on the back of your member ID card. You can also chat with us online in the Regence app or by signing in to your online account at regence.com. Pharmacy customer service is available 24/7. Your health plan may also have telehealth options available with extended hours.

Getting emergency medical care during a natural disaster

Any Regence member is encouraged to go the nearest hospital for emergency care. While that hospital may be out of Regence’s provider network, services will be covered at the in-network rate, so members would pay the same as an in-network provider.

How to make an emergency plan for prescription medications

We do not recommend stockpiling prescription medications for emergency kits. Medications have expiration dates and some require special handling and storage. We cannot guarantee the safety or efficacy of medications stored for a long period of time.

Rather than stockpiling medication, plan ahead by:

  • Making a list of prescription and over-the-counter medications and dosages you take regularly. Keep your list and phone numbers for your doctors and pharmacies in a waterproof bag or container.
  • Carrying your member ID card at all times or downloading the Regence app to access your member ID card and member information from your phone.
  • Reordering your medications as soon as you are able. Consider ordering an extended supply (e.g. up to 90 days) through home delivery or retail pharmacies, and don’t wait until you are out of medication to refill your prescription.
  • Keeping your medications together. Keep them in their original containers with original labels and store them in a waterproof bag or container.
  • Preparing for special needs: If your medication requires refrigeration or electronic equipment, have a plan for temporary storage and administration.
  • Sharing your medication disaster plan with your doctor, especially if your medication has special shipping or electronic equipment requirements. Also, discuss plans for your child’s medication with your child’s daycare provider or school.

We’re here to help

If you need any assistance during an emergency or when creating your emergency plan, we are here to support you. Regence members can sign in at regence.com or download the app for 24/7 access to health plan information and resources. Our Customer Service team is also available to help by calling the number on the back of your member ID card, or by using live chat when signed in to your account.