BOISE, Idaho – Regence BlueShield of Idaho is pleased to welcome Trish Quarles as its new Director of Account Management, effective May 4. As director, Quarles will lead a highly respected team of account executives focused on customer retention through relentless focus on business needs, exceptional service and the timely introduction of novel health care solutions.
“Regence’s focus is now and always has been on our customers – the individuals and organizations we’re privileged to serve,” said Regence BlueShield of Idaho President Sean Robbins. “Trish understands that customer-first imperative and, more importantly, how to deliver. She brings a dynamism and passion for innovative solutions that fit perfectly with our company’s vision for the future of health care.”
"I’ve been privileged to see the Regence team in action for many years,” Quarles said. “The intensity and sincerity of their focus on their customers as well as their willingness to roll up their sleeves on important community causes has always impressed me. I look forward to doing my part to help take those already market-leading efforts to even higher levels."
Quarles is widely respected across the state for her expertise in the area of employee benefits design, implementation and service. Through her career, she’s developed broad and deep expertise in all aspects of sales, plan development, delivery, evaluation and client retention. Most recently, Quarles served in an executive capacity with PayneWest where she designed benefits packages for large group clients, developed a specialized self-funding unit at the company, and drove increased revenue by educating existing clients on additional services and products such as ancillary benefits, worksite wellness programs and benefit administration systems.
Prior to her time with PayneWest, Quarles was with Mercer. There, she grew a significant book of business by establishing and maintaining positive client relationships, advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention, and developed and monitored internal control systems.
“Trish is such a respected professional,” said Scott Jones, Regence BlueShield of Idaho vice president of Sales. “She brings a can-do attitude and solutions-driven personality to our team. She’s a proven winner.”
Quarles will report to Jones and will be based in Boise.
About Regence BlueShield of Idaho
Regence BlueShield of Idaho, based in Lewiston, has been serving Idahoans for 74 years with comprehensive health insurance solutions. As a nonprofit mutual insurance company and independent licensee of the Blue Cross and Blue Shield Association, Regence is part of a family of companies dedicated to transforming health care by delivering innovative products and services that change the way consumers in Idaho and nationwide experience health care. For more information, please visit regence.com, facebook.com/regenceblueshieldofidaho or twitter.com/regenceidaho.