Helping Regence members manage mental health conditions with quality treatment and support

By Regence
September 27, 2019

From dedicated customer service professionals to expanded treatment services, our members have access to a wide range of resources for both physical and emotional health.

One in every five adults in the U.S. live with a mental health condition each year, according to the National Alliance on Mental Illness (NAMI). In addition, nearly 20% of Americans who live with depression or anxiety also have a substance use disorder.

Regence members have access to a range of resources and services for both physical and emotional health. We prioritize behavioral health through our clinical practices, provider relationships and member support.

We ease access to care.

Only about half of people with mental health conditions, like anxiety and depression, receive treatment, according to the National Institute of Mental Health.

When it comes to seeking treatment, simply scheduling an in-person appointment can be a major barrier. We make it easier for our members to access care through alternative solutions like telehealth. Often a more convenient, cost-effective option, telehealth enables members to speak with a licensed mental health care provider over the phone or video chat on a more flexible schedule.

Learn more about accessing mental health support through telehealth.

Unsure about your benefits? Individual and group therapy, inpatient visits, and other options may be covered by your Regence health plan. We encourage you to learn more about your specific mental health coverage benefits.

We provide resources that support our members

To further provide support and also address mental health stigma, we created a cohort of Regence Customer Service Professionals dedicated to providing mental health resources – from benefit explanations to finding providers for specialized care.

These specialists, along with many of our employees, have become Mental Health First Aid certified to further their own education on this topic, combat stigma and better serve our members.

Regence members can access this resource by calling 1 (888) 367-2119, Monday to Friday from 8 a.m. to 4 p.m. PST.

We cultivate strong partnerships with behavioral health providers

We work with the providers in our network to screen for drug and alcohol misuse through an evidence-based approach that assesses substance use behaviors, intervenes through education, and refers treatment when needed. 

We also ensure our members have access to high-quality care through strong partnerships with world-class providers. For example, Regence was pleased to announce an expanded partnership with Hazelden Betty Ford, increasing our members’ access to effective addiction treatment services.

A focus on behavioral health, addiction recovery and suicide prevention in September

September is National Recovery Month, which aims to increase awareness and understanding of mental health disorders, along with substance use disorders. Check out the Regence blog to read about how we’re supporting our members through every step of their health journeys.

We also recognize National Suicide Prevention Month. NAMI estimates that 46% of individuals who die by suicide had a known mental health condition. If you or someone you know is experiencing a mental health crisis, please call The National Suicide Prevention Lifeline at 800-273-TALK (8255) for help.