Offering certainty in uncertain times: Regence releases COVID-19 Impact Report
The year 2020 will go down in history as one of the most challenging in generations, especially for our most vulnerable populations. As we all did our best to navigate the uncertainty, stress and loss brought on by a global pandemic, our family of Regence health plans stepped up to support those we serve. This includes our members, employer groups, health care provider partners, and the communities where we work and live. Our actions were guided by an ongoing commitment to serve people and families throughout their health journeys.
The Regence COVID-19 Impact Report offers a year-in-review reflection on how our work strengthened those we serve in a year unlike any other:
- Supporting our members: We made sure the more than 3 million members we serve had access to the health care they needed. This included covering more than $110 million in COVID-19 testing and treatment with no out-of-pocket costs, expanding access to telehealth and proactively contacting our members at high risk.
- Helping our customers: In 2020, we partnered with our employer partners to educate and support them, including offering grace periods on premiums for those struggling financially. We were also able to provide financial relief to our customers as well as select members in Washington and Oregon.
- Collaborating with our providers: We supported our provider community by paying at parity for virtual visits and shifting how we operate to provide additional flexibility and support.
- Caring for our employees: We ensured our own employee community was safe, healthy and supported—including a quick shift to remote work, flexible schedules and providing financial assistance when needed.
- Investing in our communities: Investments made throughout the year protected our front-line workers, supported the health care safety net and addressed key social determinants of health, like food insecurity and housing access.
Read more in the full Regence COVID-19 Impact Report, listed below by health plan: